FAQ

How long does shipping take?

Depending on your location it can take anywhere up to 2-3 weeks internationally or 1-2 weeks in Australia.

Where are you located?

We are located in Australia.

How can I track my order?

Yay, time to celebrate – it’s on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Send us an email and we will be sure to help you!

Help, I think my order has been lost/hasn't been delivered.

Think your order might be lost in transit? Although Australia Post quote us 2-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

If your order isn’t delivered within 30 days, please contact us and we can launch an investigation with Australia Post.

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.